If you are relocating to new premises all you need to do is contact our Customer Services Team at least 2 weeks before you intend to move to let us know your new address and what, your requirements are. We can install lines in your new premises if necessary, or turn on any ceased lines already in the building.
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FAQs
Ring Telecom Is A Provider Of A Full Range Of Telecommunication Solutions To Business Customers In The UK.
Switching to Us
Is switching over simple ?
Moving is easy, fast and risk free. Switching telecoms providers is nothing new and has been occurring since the telecoms market began to deregulate in the mid-80’s. For many years now the telecoms industry has had extremely reliable and sophisticated systems and processes that allow a customer to switch seamlessly from one provider to another.
Depending on which services you switch to us, a simple form or two is all that is required. Ring Telecoms does everything once the forms are completed and we will let you know exactly what day your services are going to switch.
What actually changes when I transfer an existing service to you ?
Very little. Your invoice will arrive from Ring Telecoms instead of your existing supplier. Any customer service enquiries will be handled by our highly trained, friendly UK based teams. We are confident you will notice the difference should you ever need to speak with our support teams and we pride ourselves on making sure ALL of our customers are more than happy once their query has been resolved.
Will call quality/service change ?
We do not own or operate any telecommunications network ourselves. Thanks to deregulation we can buy wholesale from ‘Tier 1’ companies such as BT Openreach or O2. This means there is no difference in the level of call or data quality in the services we provide. Your business or home still gets to use the best networks in the country, however as a more boutique telecoms provider and a specialist in the SME sector, we provide a more personalised service to you that the major networks find harder to do directly themselves.
Do you provide service to residential customers ?
Ring Telecoms is focused on providing premium quality services to businesses, professionals and home workers; however, we can also accept orders from residential customers. Please speak with an advisor for more information.
Can you provide new office or home lines ?
Yes, we can arrange for new lines to be installed. Please contact our Customer Service Team to discuss a range of options for you or your business.
I'm in a contract, can you help ?
That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated however the terms vary from supplier to supplier. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to settle any debt or termination charges. We are happy to review any agreement you may have with an existing supplier and advise you on the options available to you. Depending on the agreement, termination charges and your overall expenditure, this may include Levi Telecoms assisting with partial or full payment of any termination charges incurred.
What networks do you use ?
We use a variety of the UK’s best networks to ensure our customers get the right product on the right network without the need for them to deal with multiple telecoms companies. BTOpenreach, O2, Vodafone, Talk Talk Business are amongst the networks we use.
